Information We Collect
Depending on how you interact with the website, we may collect personal information including your name, email address, phone number, delivery address, affiliate application details, order history, bank transfer reference information you provide to us, and correspondence relating to customer support or delivery issues.
We may also collect technical and usage data such as IP address, device and browser information, pages visited, cart activity, checkout activity, referral code usage, and similar website analytics data.
If address autocomplete is enabled, address suggestions are provided through Google Maps / Places services and the address information you type may be processed through that provider in accordance with their services and your use of the feature.
How We Use Personal Information
We use personal information to operate the website, process and fulfil orders, reconcile payments, generate order references, provide order updates, respond to enquiries, review affiliate applications, maintain internal records, investigate delivery or reconciliation issues, and improve website performance and conversion flow.
Order-related emails, payment reminders, payment confirmations, and dispatch notifications are treated as service communications connected to an order or attempted order. They may be sent even if you do not subscribe to general marketing.
If ClaraScience introduces promotional email or SMS marketing beyond order-related service communications, that activity should be managed separately and only where permitted by applicable privacy and spam laws.
Analytics, Pixels, and Tracking
The website uses analytics, session replay tooling, advertising measurement tools, and local storage to understand session flow, product interest, cart value, checkout performance, and affiliate attribution. We may record events such as page views, add-to-cart actions, checkout starts, placed orders, paid orders, scroll depth, and other interaction signals relevant to storefront performance.
Order emails may include a lightweight tracking pixel so we can understand whether order-related emails have been opened. This helps manage reminder timing, reduce duplicate follow-ups, and improve service delivery.
ClaraScience may also use Microsoft Clarity or similar session analytics tooling to review anonymised browsing behaviour, interaction flow, and checkout friction so the storefront can be improved over time.
ClaraScience may also use Meta Pixel or similar advertising measurement tooling to understand which website actions follow paid social traffic and to measure storefront performance at a campaign level.
Where tracking technologies are used, ClaraScience should aim to keep collection proportionate, avoid collecting unnecessary sensitive information, and provide clear notice of how the data is used.
Sharing and Disclosure
We may disclose personal information to service providers who help us operate the website and fulfil orders, such as hosting providers, analytics providers, email delivery providers, shipping or fulfilment partners, address-autocomplete providers, and similar operational vendors.
Some of these providers may process data outside Australia. Where this occurs, reasonable steps should be taken to ensure personal information is handled appropriately under applicable law.
We may also disclose information where reasonably necessary to investigate fraud, respond to charge or delivery disputes, enforce site terms, or comply with legal obligations.
Access, Corrections, and Complaints
If you need to correct customer information connected to an order, email hello@shopclarascience.com as soon as possible. Timing matters, especially once fulfilment has started.
ClaraScience should review privacy complaints, access requests, correction requests, and opt-out requests in a reasonable timeframe. Privacy notices and collection practices should also be kept current as website features evolve.
This page is intended to reflect the website’s current operational flow. It should be reviewed whenever new tracking tools, marketing channels, providers, or customer-data workflows are introduced.
